Over the past couple of weeks, many of our Anfi clients have been informing us about the problems regarding the cancellation of bookings at Anfi during the current crisis.
It appears that Anfi is charging to cancel the bookings and also charging to rebook at a later date. They are also using a technique which to us is totally unethical, in order to bank these weeks/points and receive an “accommodation voucher” and not lose them, there is a clause involved.
According to the emails received from our clients this clause states:
“The latest a booking can be cancelled is 14 days prior to the arrival date, from there that your points cannot be refunded.”
“We would like to take this opportunity to advise you that at the moment and to update our database, we are offering the option to make amendments (remove/add new holders, transfer the membership to your children, or simply update the agreement under the new terms & conditions) free of charge. This way we will be able to give you an accommodation voucher, to at least recover this week.”
This in our view is an attempt to force the members into signing the “new contract” which they have been attempting to introduce for the past two years. The sole purpose of this “new contract” as we have advised in the past, is another move by the controlling shareholders, The Cazorla Group to avoid any further litigation against “illegal” contracts.
Signing this “new contract” will deprive you of your basic legal rights to have your contract declared null and void plus the reimbursement of the full purchase price.
The other point to this particular move which we find most obnoxious is the fact that many of these members may be in the at-risk category, then there is the point of flights being cancelled and now it is official all “tourist” accommodation has been ordered to close, (please see PDF’s for the announcement).
None of this is the fault of the members, yet Anfi insists on keeping charges, enforcing the usual rules and to cap it all using underhand tactics to force members into signing “new contracts”.
If you would like to know more about your legal rights and options open to you, please email us by using our contact page.
Please be aware that during the present situation replies may take longer.